GST Number Validation

• Confirm business name and GST number

• Validate with GST Lookup - https://www.canada.ca/en/revenue-agency/services/e-services/digital-services-businesses/confirming-a-gst-hst-account-number/terms-conditions-use.html

• Using a sample invitation, attempt to lookup the data

• If it works then troubleshoot with the vendor to see what is happening on their side

  • Confirm they are entering data correctly

  • Check keyboard layout (What language settings are they using?)

  • Confirm browser - This should not be a contributing factor, but good to know

Invitation issues

• Ensure they are using the same email that was used in the invitation

Unable to upload a document during resubmission

• Use the Recall Form function 
  • Find the invitation
  • From the ellipses button choose Recall Form

• An issue was identified where a vendor started to complete this step, then updated the initial question from Yes to No. This caused the system to store the already entered data and expect a Certificate of Clearance be added. To avoid the error, have the vendor change their response to yes, delete any data that had been added, update their response to No and continue submitting the form.
  
• A ticket has been entered to correct this behaviour

Other

• Get a good description of the issue

  • Where along the process is the issue happening

  • Any error messages they received